Linda E. Francis

Institution Case Western Reserve University Current Position Research Fellow Highest Degree Ph.D. in Sociology from Indiana University, 1995 Research Interests Applied Social Psychology Communication Culture/Ethnicity Emotion Health Intergroup Relations Interpersonal Processes Prejudice/Stereotyping Research Methods/Assessment Self/Identity Sociology Courses Taught Growing Old in America Health and the Social Body Human Behavior and the Social Environment Program Evaluation Public Health and Epidemiology Qualitative Research Methods Race, Class and Gender Research Methods and Statistics Social Work and Health Care Sociology of Mental Illness   Linda E. Francis CWRU at Metrohealth 258 Rammelkamp Center 2500 Metrohealth Drive Cleveland, Ohio 44109 U.S.A. Work: 216-778-3919 Home: 330-676-1170 My primary research interest is in communication processes between patients and providers in medical and mental health settings. I am particularly interested in the emotional content of these interactions, especially the means by which actors manage their own and others' emotions. Most of my work has addressed ideologies of practice, through which practitioners construct, communicate, and enforce definitions of phsycial, mental, and/or emotional health and illness. Most recently, I have become interested in the effects of patient emotional expression on their health care and on their actual health. Journal Articles: Colson, Paul and Francis, Linda. 2008. "Consumer Staff and the Role of Personal Experience in Mental Health Services," in the Journal of Social Work and Health Care. Francis, L., Colson, P., & Mizzi, P. (2002). Beneficence vs. obligation: Challenges for consumer employment in mental health services organizations. Community Mental Health Journal. Francis, L. E. (2000). Conflicting bureaucracies, conflicted work: Dilemmas in case management for homeless people with severe mental illness. Journal of Sociology and Social Welfare, 27(2), 97-112. Francis, L. E. (1997). Ideology and emotion management: Redefining identity in two support groups. Social Psychology Quarterly, 60(2), 153-171. Francis, L. E. (1994)."Laughter, the best mediation: Humor as emotion management in interaction. Symbolic Interaction, 17(2), 147-163. Francis, L., Monahan, K., & Berger, C. (1999). A laughing matter? Uses of humor in medical interactions. Motivation and Emotion, 23(2). Smith, Herman and Linda Francis. 2005. “Social versus Self-Directed Events among Japanese and Americans.” Social Forces, 84(2): 819-828. Other Publications: Francis, L. E. (1998). Emotion, coping, and therapeutic ideologies. In D. Franks, R. Erikson, & B. Cuthbertson-Johnson (Eds.), The Sociology of Emotions: Real Life Applications (pp. 71-101). Greenwich, CT: JAI Press. Francis, Linda E. 2003. “Feeling Good, Feeling Well: Identity, Emotion, and Health.” (Pp. 123-134 in Advances in Identity Theory, Peter Burke, Timothy Owens, Richard Serpe and Peggy Thoits, Eds. New York: Kluwer Academic/Plenum Publishers. Francis, Linda E. 2008. "Anger and Anguish in Maternity Care." Chapter in Robinson and Clay-Warner, Eds., Social Structure and Emotion. New York: Elsevier. Francis, Linda E. Forthcoming 2006. “Health and Emotion.” Chapter 23 in the Handbook of the Sociology of Emotions, J. Stets and J. Turner (eds.), of the Handbooks of Sociology and Social Research, Howard Kaplan, Series Editor. New York: Springer Press

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